Cambria County Consumer/Family Satisfaction Team
Consumer Family Satisfaction Teams (C/FST) can be found in every Pennsylvania County. C/FST is made up of consumers who have received or are currently receiving services, family members, and persons in recovery. C/FST conducts confidential, voluntary, face to face interviews with consumers of mental health and drug and alcohol services in Cambria County. C/FST collected information is shared with local providers, Magellan, and Cambria County Behavioral Health/Intellectual Disabilities and Early Intervention. The C/FST survey process helps to improve services, identify gaps or trends in service provision, identify consumer needs, and provide a voice for the consumer/family perspective. All employees of C/FST programs must comply with all state and federal laws, regulations, and rules regarding confidentiality of mental health consumers and recipients of drug and alcohol treatment services.